In this policy whenever you see “We”, “Us” or “Our” it refers to Scalenet Ltd, and “We”, “Us” or “Our” refers to each, or any combination of, these.
The full legal information for Scalenet Ltd is:
Scalenet Ltd Company Number 05651812, Registered Office 35 Longdene Road, Haslemere, GU27 2PQ. VAT 876193386
Your acceptance of this policy, and Our right to change it
By using Our websites, social media pages, customer portals or by providing your personal information you consent to Our collection of and use of the information you provide in the ways set out in this policy. If you do not agree to Our policy, please do not use Our websites, social media pages or associated services, nor register with the Sub-Processors We engage with in respect of reports and documents; events, webinars and similar activities and services.
We may make changes to this policy from time to time. If We do, We will post the changes on this page and they will apply from the time We post them.
What is personal data?
Personal data is information that can be used to identify an individual, such as their name, address, phone number, email address or IP address. More information about what kind of information is classified as personal data can be found here.
The policy in brief
It’s important that you read the full policy to understand what information We hold, how We may use it and what your rights are. Here is a summary of the policy if you don’t have time to read it fully now:
We collect data that is either personal data (as described above) or non-personal data, such as website pages that have been accessed.
We collect information about people who visit Our websites, or who use Our services or have expressed an interest in Our services.
We only collect information that we need to provide Our services, to provide information, for administration, research, analysis and to improve Our services.
We will keep your personal data securely at all times.
We will never sell your data and We never share it with a third party to use for their own purposes.
We may share your data with carefully selected third parties which undertake work on Our behalf, or where We are required to share your data by Law.
The Full Policy
This policy applies to all the websites We operate, Our Customer Portals, Our use of emails and text messages for marketing purposes, Our social media activity and for any other methods We use for collecting information. It covers what We collect, and why, what We do with this information, what We don’t do with this information, and the rights you have.
What information do We collect?
We collect two kinds of information:
Non-personal data such as the web pages that have been accessed and files that have been downloaded. This helps Us understand how many people use Our sites, how many people visit on a regular basis, and how popular Our pages are. This information allows Us to monitor and improve Our services.
We collect this information in connection with specific activities, such as newsletter requests, document downloads, feedback and other activities such as registration for Our events. The information is either needed to fulfil your request or to enable Us to provide you with a more personalised service. You don’t have to disclose any of this information to browse Our websites. However, if you do choose to withhold requested information, We may not be able to provide you with certain services or full functionality.
Why we process your information
We may process your information for the following legal reasons:
With your consent. Where appropriate, we collect information about you, for example when you complete an online form and choose to provide us with your information If we need your information to make or perform a contract with you Because it is in our legitimate interest to: carry out marketing activities and communicate with you improve our business and services ensure general safety and security. Because we need it to comply with the law. Exceptionally, we may need to retain your information because we are compelled to do so by law What do We do with the information?
We will use the information you provide to:
Fulfil your requests – such as providing information about Our services or communicating Our career opportunities Process free trial requests Record any contact We have with you Prevent or detect any abuses of Our websites and to enable third parties to carry out technical or other functions on Our behalf Help Us to gain a better understanding of Our customers and users to enable Us to improve Our services Communicate with Our customers and users If you have agreed to it, provide information that We think may be of interest to you Visitors to Our Websites
When someone visits www.scalenet.co.uk We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not allow Google find out the identities of those visiting our websites.
Website Search engine
Our website search and decision notice search is powered by WordPress. Search queries and results are logged anonymously to help Us improve our websites and search functionality. No user-specific data is collected by either Us or any third-party.
We use a third-party provider to deliver a range of email communications, including but not limited to: our monthly e-newsletters, event invitations, product updates, and industry news. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help Us monitor and improve Our e-newsletter.